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What software do I need to use the digital audio books and video?
How do I download and install the OverDrive Media Console?
What's this message about a Windows Media Player Security Upgrade about?
Can I use a Mac/iPod to access the audio books or video?
Is it possible to have multiple persons use the same PC and each have their own Overdrive files?
Do I need to set up an account?
How do I check out a digital audio book?
How long is the loan period?
How many items can I have checked out?
How do I find a title that is available right now?
How do I return an item early?
I am getting a message saying 'Download limit has been reached.' What's going on?
Can I renew an item?
When can I get Harry Potter?
Why did I get an error message saying "Privilege has expired"?
How do I put an item on hold?
How will I know when the hold is available?
How long will an item stay on hold for me?
How many holds can I have?
How do I cancel a hold?
How can I change my e-mail address to receive notifications for holds at my new e-mail address?
How do I download a digital audio book?
How do I listen to a book on my PC?
What is an OverDrive eBook?
eBook Overview (Video): Downloading an eBook to a Computer and Transferring to an eBook Device
How do I download an eBook?
What if I chose "Save" and ended up downloading an ".acsm" file? How do I open my eBook?
What if Adobe Digital Editions does not automatically open my eBook?
Can I use OverDrive eBooks with my Kindle? Which e-reader devices are compatible?
Nook Troubleshooting
What is an Overdrive Video Title?
There are two download links for the title I checked out. Which one should I choose?
What is the difference between Standard and Mobile video?
Can I download both the Standard and Mobile versions of my video title?
Some of the OverDrive Video titles say Public performance permitted. What does this mean?
How much disk space does a video title require?
What is OverDrive Music?
I am only interested in one of the sections of the OverDrive Music title I downloaded. Can I play just that bit?
How much free disk space do I need to have in order to transfer OverDrive Music titles to my portable device?
Can I use OverDrive music titles with my Palm device?
What portable devices does OverDrive work with?
How do I transfer the book to a supported device?
Once I transfer my title to a portable device, will it expire?
Error message: 'The selected portable player could not be found. This process will be aborted. Please reconnect your device and try again.'
Error message: "transfer limit has been reached" or "Unable to transfer the selected title because its transfer limit has been reached."
What additional requirements are there for transferring OverDrive MP3 Audiobook titles to Apple devices?
Can I transfer OverDrive MP3 Audiobooks to my Mac®-formatted Apple® device?
How do I transfer an OverDrive MP3 Audiobook to an iTunes Library on Windows?
[Windows Only] When attempting to transfer a title to the iTunes Library using OverDrive Media Console v3.2 (or newer) for Windows, the Transfer Wizard does not offer the 'iTunes Library' option. What should I do?
How do I add OverDrive MP3 Audiobooks to my iTunes Library on the Mac?
How do I burn an audio book to CD?
Why can't I burn a particular title to CD?
How many CDs do I need to burn my book to CD?
What type of CDs should I use?
Once I burn my audio book to a CD, will it expire?
About the Digital Download Center
Can I donate my downloaded books on CD to my local library?
How can I help make this a bigger collection of ebooks?
What is the selection policy for audio and video titles?
How can I recommend a title be added to the collection?
Getting Started with eBooks and Mobile Apps
Library-Compatible eBook Devices
What information do I need to provide to technical support?
If you still need help after reviewing this FAQ, please contact the WPLC Project Manager or contact your local public library.
(Content for this FAQ created by Winnefox Library System, Milwaukee County Federated Library System, Outagamie Waupaca Library System, South Central Library System, and the rest of the Wisconsin Public Library Consortium.)
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