Technical Support

What information do I need to provide to technical support?

In order to facilitate troubleshooting, please include the following information:

General Information:

• Wisconsin library that issued your library card
• Your Name
• Email Address
• Library Card Number
• Title(s) of Audio/Video files that you have problems with
• Make & Model of your mp3/video player

System Information:

• Windows Version or Mac OS version
• Windows Media Player Version
• OverDrive Media Console Version
• Windows Media Player DRM Version
• Internet Browser Used

Error Information:

• Steps to reproduce the problem (in as much detail as possible)
• Exact text of any error message (screen shots are helpful)
• URL(s) of any error page(s) you encounter
• Problem part(s) if applicable

How do I find out which version of OverDrive Media Console and Windows Media Player I have?

1. Open OverDrive Media Console
2. Select the "Help" menu
3. Select "About OverDrive Media Console"
4. A popup window will appear with version information for OverDrive Media Console, Windows Media Player, and Windows Media Player DRM